Setup Follow-Up Notifications Message
Follow-Up Message feature
you can add text and setup send time after you can add 1 hour or 72 hours or any thing else you want by hours

On Hold Usage sample: For example, you can ask the user if he faces a problem while purchasing
Or a problem with one of the products or with the website…etc
Status support: On Hold (up to 3 messages) – Competed (up to 3 messages)

Competed Usage sample: You can ask the customer about his opinion about the product, or your evaluation on one of the external evaluation sites, or on your website, or on social networks, or an invitation to talk to you…etc.
Status support: On Hold (up to 3 messages) – Competed (up to 3 messages)